Data Privacy and Security Policy
INFINITEX DATA INNOVATIONS (Pty) Ltd (“ INFINITEX DATA INNOVATIONS/Us/We”) and our associated business units are committed to respecting and protecting the privacy of your personal information. We have established this Data Privacy and Security Policy to affirm our commitment to effective, lawful, and transparent handling of personal data.
This Policy addresses key questions about how your information is managed.
What data is collected and how is it used?
When you visit our website, our web server may temporarily record technical details such as your domain name or Internet Protocol (IP) address, requested file names or URLs, HTTP response codes, and the referring website (e.g., Google, Bing).
You may use most areas of our website without providing personal information.
However, when you communicate with us — for example, by submitting a query — we may collect personal information such as your name, surname, telephone number, email address, and/or physical address to respond appropriately.
Do we use Cookies?
Yes.
We use cookies to recognise you on future visits, improve your browsing experience, and offer customised services.
The information we collect includes non-identifiable details such as your IP address, timestamps of visits, pages viewed, and whether pages were successfully delivered.
We may also use aggregated data to tailor our services to visitors’ preferences.
- Session cookies: Stored only during your browsing session.
- Persistent cookies: Stored for future visits to personalise your experience.
You may configure your browser to block or delete cookies, though this may affect website functionality.
Where is my data processed?
Your data is processed primarily within South Africa.
Should data need to be processed outside South Africa, INFINITEX DATA INNOVATIONS ensures full compliance with the Protection of Personal Information Act (POPIA) and, where applicable, the General Data Protection Regulation (GDPR).
Cross-border data transfers occur only under legally compliant conditions.
How secure is my personal information?
INFINITEX DATA INNOVATIONS takes reasonable technical and organisational measures to protect your personal information from unauthorised access or misuse.
Our security practices are continually updated to meet evolving threats.
Please note that internet communications are inherently risky and may transit multiple jurisdictions. While we strive to protect your data, INFINITEX DATA INNOVATIONS cannot guarantee absolute security beyond its reasonable control.
External websites linked through our platforms are subject to their own privacy policies. We recommend reviewing their policies directly.
Will my personal information be shared with third parties?
We may share personal information under strict conditions:
- External Service Providers: Only with pre-approved suppliers under legally binding agreements that enforce confidentiality and security standards.
- Legal Requirements: Where required by law or regulatory obligations.
INFINITEX DATA INNOVATIONS does not sell personal information to third parties.
Amendments to this Policy
INFINITEX DATA INNOVATIONS reserves the right to modify this Privacy and Security Policy as necessary to comply with legal developments or business changes.
Any updates will be published on our website.
Monitoring of Communications
In accordance with the law, INFINITEX DATA INNOVATIONS may monitor or record telephone calls, emails, and SMS communications for business and quality assurance purposes.
Marketing Communications
With your consent, INFINITEX DATA INNOVATIONS may use your contact information for marketing communications.
You have the right to opt out of marketing material at any time, in line with the Consumer Protection Act.
Evaluation of Website Usage for Marketing Purposes
We, or service providers acting on our behalf, may create pseudonymised usage profiles to improve website functionality, support market research, and design better user experiences.
These profiles are anonymised and not linked to any personally identifiable information.
Website Analytics with Google and Facebook
We use Google and Facebook services to analyse website usage and optimise our services.
Data collected may include browser information, usage patterns, and geolocation (down to city level). IP addresses are anonymised immediately.
Google and Facebook deploy the following cookies:
- Session cookies: Identify sessions (deleted when the session ends).
- Long-term cookies: Identify returning visitors (stored for up to 6 months).
- Opt-out cookies: Store a user’s decision to reject tracking (valid for up to 5 years).
You can manage or disable cookies by adjusting your browser settings:
- Google Chrome
- Internet Explorer
- Mozilla Firefox
- Apple Safari
Conversion Tracking
If you reach our website via a Google ad, affiliate link, or marketing email, a cookie may be placed on your device to track the success of our campaigns.
This data is aggregated and anonymised. You can opt out of conversion tracking by adjusting your browser settings to block cookies from the relevant domain (e.g., googleadservices.com).
Online Chat Services
INFINITEX DATA INNOVATIONS currently does not offer an online chat service on our website.
Access to Your Data
You are entitled to request — at no cost — information regarding the extent, origin, recipients, and purpose of your stored personal information.